Hospitality

Give your guests more reason to return and recommend their experience. To help guarantee customer satisfaction, we evaluate all consumer-facing activities and operations—from food and catering services to the reception desk, room service, room cleanliness, complaints handling and overall comfort—and help you put programmes in place to maintain high standards efficiently and cost-effectively.

We can work with you to:

• Manage food safety and implement a consistent approach across all locations
• Guarantee the hygiene and cleanliness of rooms and laundry
• Keep up with training requirements in a fast-paced, high turnover environment
• Manage complaints and foodborne illnesses with limited resources
• Make sure your catering and food suppliers are trustworthy and meet your quality standards
• Ensure your catering service reflects your sustainability goals
• Guarantee your water systems are safe from Legionella and comply with the highest health standards

Our services include:

• Food safety inspections and audits
• Room hygiene inspections and audits
• Supplier audits
• Food analysis
• Legionella risk assessment
• Complaint handling
• Crisis management (foodborne illness and Legionella issues)
• Market research (qualitative and quantitative)
• Customer satisfaction surveys
• Training and coaching
• Tools and applications for fast (mostly real-time) and dashboard-style reports
• Mystery shopping