Become a Mystery Shopper

We are looking for objective, energetic individuals with excellent observation skills and attention to detail to conduct mystery shops in their area through our Shoppers Anon program. Our mystery shoppers assess store presentation, customer service and sales techniques for some of the largest retailers in New Zealand and Australia.

As a mystery shopper, you will assume the identify of a typical customer to gather information about a business. After the visit, you will answer a targeted list of questions relating to the visit, as well as provide a detailed account of your experience. This information is then used to provide valuable feedback to the business so it can improve its customer service procedures.

Once your application is approved, you will begin your training. This detailed instruction covers the step-by-step procedures for every type of mystery shop you may encounter, including:

• Grocery
• Liquor
• Retail
• Restaurants
• Tourism
• Fashion
• Finance institutions
• Vehicle test drives and servicing
• Early childhood education centres
• Online enquiry testing
• Telephone enquiry testing

Shopper requirements: You must have web access, a valid email address and a dependable form of transportation. You should also possess strong observational skills and attention to detail, excellent English verbal and written ability, a friendly disposition, and good communication skills.

Once you are all set up, you will receive emails and notifications about available mystery shopping opportunities in your area. This will include the fee, deadline and other requirements.

If you accept the assignment, we send you the appropriate guidelines and the questionnaire that must be completed to receive payment.

There is a set fee for each mystery shop, and you can pick and choose your own workload. As an independent contractor, you simply submit an invoice each month for the shops you have undertaken to receive payment. Please complete our secure online application form at the link below to get started.